All orders will be shipped within 2 business days of order being placed. Any out-of-stock items will be backordered, and shipped immediately when back in stock.
Returns & Exchanges:
IT IS IMPORTANT TO US THAT YOU’RE COMPLETELY SATISFIED WITH YOUR PRODUCTS!
We accept returns up to 30 days after receipt of your purchase. Used hair brushes, combs, pins, and clips are not eligible for returns due to health and sanitation reasons. To return an item, please contact our customer service department and ask for a Return Merchandise Authorization (RMA) Number before physically returning the merchandise to us. We will refund the purchase price less the shipping cost.
When returning items, they must include original packaging, then placed inside a separate shipping box. Do not write on the product box, tape it closed, or use it as a shipping box. Returns will not be accepted unless all the items and box are undamaged.
To send a product back to us, please enclose the invoice included with your original package. We recommend shipping your package through a traceable shipping method like U.S. Postal Service, Federal Express, or UPS, all of whom offer delivery confirmation services. To help expedite the return and refund process, we kindly ask that you email us the tracking number along with the RMA number provided to you upon notifying us of your intent to return the product to us.
PA Salon Distributors
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